AS3 Position Description
Axiom Technologies Australia is a Melbourne based entity with the history of providing Managed IT solutions to Small – Medium scale businesses across the country. Please visit our website for more information about what we do by visiting axiomtechnologies.com.au.
Job Description
Exciting opportunity in a growing multinational organisation.
Axiom Technologies has a vacancy for a Desktop Support Engineer with approximately 2-4 years experience providing onsite support for one of our valued clients. This role will provide onsite assistance to end users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal workstation performance.
IT Skills and Experience
In-depth knowledge of:
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
Basic knowledge of:
- Active Directory
- Exchange
- Apple OS
IT Qualifications
At least two of the following:
- PC\Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in desktop area
- Microsoft Office Specialist (MOS) Certification
English Language Ability
(English requirements are the same for all levels of Technician)
Dispatch Technicians:
- Speaking – Basic
- Writing – Basic
- Reading – Good
Dedicated Technicians:
- Speaking – Good
- Writing – Good
- Reading – Good
Key Competency – Customer Focus
Develops:
- Seeks information about the real/underlying needs of the customers beyond those initially expressed and matches these to available products and services
- Takes proactive steps to exceed customer expectations and add value – without unnecessarily hindering or putting pressure on self or Team’s area of work
- Seeks customer feedback and acts on it
Key Competency – Analytical Approach (Problem Solving)
Systematic:
- Systematically analyses the pros and cons of an issue and supporting data
- Grasps a problem quickly in its totality and identifies trends and patterns by assimilating relevant information
- Weighs up options using the available data
- Seeks out and uses factual data when available
- Identifies ‘if -> then’ relationships
- Relates and compares data from different sources
Key Competency – Team Player
Cooperates:
- Willingly cooperates
- Responds positively to requests for information and help
- Understands how their own behaviour impacts the work of the team and service provided to the customer
- Puts in extra effort to meet team objectives when necessary
- Responds positively when asked to work within a team
Experience in similar role
2 – 4 Years