AS1 Position Description

Job Description

Exciting opportunity in a growing multinational organisation.

Axiom Technologies has a vacancy for a Desktop Support Engineer with approximately 0-1 years experience providing onsite support for one of our valued clients. This role will provide onsite assistance to end users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal workstation performance.

IT Skills and Experience

Basic knowledge of:
  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
  • Mobile devices
IT Qualifications

None required
English Language Ability

(English requirements are the same for all levels of Technician)
Dispatch Technicians:
  • Speaking – Basic
  • Writing – Basic
  • Reading – Good
Dedicated Technicians:
  • Speaking – Good
  • Writing – Good
  • Reading – Good
Key Competency – Customer Focus

  • Meets customer service standards
  • Deals promptly with all customer enquiries/requests
  • Takes care when communicating with the customer checking information is understood and they have what they require
  • Remains calm and patient in the face of difficult situations
  • Selects appropriate information for the customer and continually seeks to improve communication channels
Key Competency – Analytical Approach (Problem Solving)

  • Anticipates problems and identifies issues correctly
  • Applies logic and  common sense when analysing problems
  • Identifies basic requirements
  • Breaks a problem down to get behind it and understand it more
Key Competency – Team Player

  • Identifies and takes into account impact on other areas of own decisions or requests from the team
  • Shares knowledge, experience and information which may be useful or of interest to others
  • Contributes ideas to the team and supports the ideas of others
Experience in a similar role

0 – 1 Year
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