Casual, Full Time
Australia, Brisbane, Queensland
Posted 6 months ago

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Roles & Responsibilities:

  • Provide helpdesk Level 1 and 2 support to diagnose and resolve users’ technical based problems associated with Client’s business systems, applications and other approved software
  • Image desktop PCs to specific SOE requirements and installation of additional hardware components and peripherals
  • Contribute to the creation of business desktop PC and mobile devices SOE software images via SCCM.
  • Install new desktop software and applications for users as assigned via the IT Ticketing system
  • Test new hardware and roll out new IT assets and return replaced equipment for decommissioning
  • Deploy and maintain IP Phones, engage external vendor for escalations
  • Active Directory user Management, Office 365 Active Directory (emails and MFA)
  • Setup loan equipment (such as projector etc) for purpose of Client related presentation
  • Log, record and manage all requests assigned to you via the IT Ticketing system, escalate tickets to external vendors as required in order to meet request closure timeframes
  • Update and Document all processes, policies for sharing with the other team members
  • Actively collaborate with other IT team members by sharing knowledge and discussing problems with them on an ongoing basis
  • Prepare mobile devices (iPhones, iPad etc), deploy them, and manage via MDM.
  • Abide by the IT Professional Behaviour Protocol and Professional Business Process and contribute to an integral IT team improvement plan
  • Ensure that due care and diligence is undertaken at all times and that actions do not create a risk to self and others
  • Strong knowledge of PC hardware and related peripherals
  • Knowledge of wired and wireless network technologies.
  • Skills in supporting of all versions of Microsoft Windows Operating Systems
  • Strong knowledge and experience in support of Microsoft Office 2013/365 suite.
  • Formal qualifications or certifications in Information Technology and/or Computer Science
  • Proven experience with remote networking technologies and in desktop and helpdesk support

IT Skills & Experience:

  • Knowledge on building Desktops, laptops.
  • Performing Software and Hardware IMAC. Troubleshooting Applications at L1.
  • Extensive knowledge of Mobile device setup, activation.
  • Email setup on mobile devices.
  • Knowledge of Remedy, SCCM and Workplace Analytics Tools
  • Proactive Analysis & Problem Solving, SLA adherence, Planning/Organizing/Work Management, Quality Orientation / Attention to Detail, Learning Agility, Influencing, Tenacity, Building Trust, Listening, Project Coordination / Management, Strong oral and written communications, Ability to effectively communicate and collaborate with several levels of the customer’s organization. 

Experience in a similar role

  • 8+ years of relevant experience.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com

Job Features

Job Category

Technical

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