
Technical Engineer – Project Team Leader – Singapore
Axiom Technologies is an Australia-based entity with the history of providing Managed IT solutions to medium to large scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
ROLE DESCRIPTION
A support specialist with 3-5 years’ experience within a desktop/helpdesk environment who demonstrates high
levels of customer care and behaviour at all times
Receive and unpackage the hardware deliveries
Securely store all hardware deliveries
Removal of packaging and waste materials
Perform Asset Inventory Management in accordance with Client’s instructions, including the use of Client’s
inventory systems and compliance with processes
Build and deploy desktops, monitors and peripherals
Communicate with end-users in accordance with Client’s instructions
Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance
with Client’s instructions, including the use of Client’s ticketing systems and processes
Contribute to Win10 knowledgebase and support procedures
Adhere to existing migration approach and provide feedback and recommendations as appropriate
Prepare the hardware being replaced for decommissioning and disposal in accordance with Client’s instructions
EXPERIENCE
Confident manner, customer focused attitude and strong communication skills
Experience in the Financial Services Industry is preferred
Previous experience with mass PC OS migration is preferred
A good understanding of various technologies including but not limited to TCPIP, Windows permission and
management utilities
Comfortable working with users at all levels of seniority
SKILLS
Ability to make sound decisions following approved procedures in a fast-paced environment
Ability to effectively manage multiple tasks occurring simultaneously
Ability to work independently with little supervision
Strong problem-solving skills
Excellent verbal and written communication skills
Excellent interpersonal and customer care skills
Ability to work well under pressure and to tight timescales
An understanding of ITIL Service Support and Delivery disciplines and methodologies
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.sg@axiomtechnologies.com