Technical Engineer – Project Team Leader – Singapore

Axiom Technologies is an Australia-based entity with the history of providing Managed IT solutions to medium to large scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

ROLE DESCRIPTION
 A support specialist with 3-5 years’ experience within a desktop/helpdesk environment who demonstrates high
levels of customer care and behaviour at all times
 Receive and unpackage the hardware deliveries
 Securely store all hardware deliveries
 Removal of packaging and waste materials
 Perform Asset Inventory Management in accordance with Client’s instructions, including the use of Client’s
inventory systems and compliance with processes
 Build and deploy desktops, monitors and peripherals
 Communicate with end-users in accordance with Client’s instructions
 Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance
with Client’s instructions, including the use of Client’s ticketing systems and processes
 Contribute to Win10 knowledgebase and support procedures
 Adhere to existing migration approach and provide feedback and recommendations as appropriate
 Prepare the hardware being replaced for decommissioning and disposal in accordance with Client’s instructions

EXPERIENCE
 Confident manner, customer focused attitude and strong communication skills
 Experience in the Financial Services Industry is preferred
 Previous experience with mass PC OS migration is preferred
 A good understanding of various technologies including but not limited to TCPIP, Windows permission and
management utilities
 Comfortable working with users at all levels of seniority

SKILLS
 Ability to make sound decisions following approved procedures in a fast-paced environment
 Ability to effectively manage multiple tasks occurring simultaneously
 Ability to work independently with little supervision
 Strong problem-solving skills
 Excellent verbal and written communication skills
 Excellent interpersonal and customer care skills
 Ability to work well under pressure and to tight timescales
 An understanding of ITIL Service Support and Delivery disciplines and methodologies

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.sg@axiomtechnologies.com