Full Time
India, Mumbai
Posted 11 months ago

Axiom Technologies is an Australia based entity with the history of providing Managed IT solutions to medium to large scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates

Roles Description:

  • A support specialist with 2 – 3 years’ experience within a desktop/helpdesk environment who demonstrates high levels of customer care and behaviour at all times
  • Work with the program manager, PMO and local desktop support team to deliver the services to the business units
  • Pick up the tools and processes used for the migration program
  • Set up and configure new devices based on the firm standard
  • Engage with users to test the new device
  • Troubleshoot application/migration issues in case there are any and escalate to the PMO when seeing a trend of repeated issues for a mass of users
  • Coordinate the migration of user’s network drive to the same location as their new device
  • Provide updates of migration in our deployment portal
  • Migrate the original desktop to appliance PC based on the firm standard

Required Experience:

  • Confident manner, customer focused attitude and strong communication skills
  • Experience in the Financial Services Industry is preferred
  • Previous experience with mass PC OS migration is preferred
  • A good understanding of various technologies including but not limited to TCPIP, Windows permission and management utilities
  • Comfortable working with users at all levels of seniority
  • Able to work in a regional team and also work independently

IT Skills:

  • Ability to make sound decisions following approved procedures in a fast-paced environment
  • Ability to effectively manage multiple tasks occurring simultaneously
  • Ability to work independently with little supervision
  • Strong problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer care skills
  • Ability to work well under pressure and to tight timescales
  • An understanding of ITIL Service Support and Delivery disciplines and methodologies
  • Excel, SharePoint and TEAMS experience

Qualification & Experience in a similar role:

  • 2+ years of relevant experience
  • Bilingual language skills preferred (spoken and written) by location India – English

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com

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