Full Time
India, Noida
Posted 1 month ago

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates

Roles & Responsibilities

● Maintaining positive relationships with customers.
● Identifying customer needs and overseeing service delivery within the business
context.
● Leading the service delivery team, managing conflict, and ensuring the team’s
processes and tasks are carried out efficiently.
● Managing finances and budgets.
● Determining ways to reduce costs without sacrificing customer satisfaction.
● Assessing customer feedback and using your creativity to establish, improve,
and refine services.
● Remaining organized and meeting deadlines.
● Building partnerships and liaising with team leaders to determine the company’s
services, delivery criteria, and solutions for issues that may arise.
● Identify resourcing issues
● Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee
Engagement; and Profitability
● Monthly and quarterly forecasting of team costs and project revenues
● Review actual performance against forecast – understand gaps and put
corrective measures in place, as appropriate
● Input to service design and support for service implementation
● Internal service reporting
● Manage customer escalations, issues, problems, and requirements
● Identify and progress Continual Service Improvement initiative
● Explore and drive opportunities within existing customers for new/additional work
● Conduct regular Service Reviews with Customers
● Contractual awareness

Experience in a similar role

  • 1+ years of relevant experience.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com

Job Features

Job Category

Technical

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