Full Time
Seoul, South Korea
Posted 8 months ago

Axiom Technologies is an Australia based entity with a history of providing Managed IT solutions to medium to large scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates

Job Roles & Responsibilities:

  • A support specialist with 3+ years’ experience within a desktop/helpdesk environment who demonstrates high levels of customer care and behavior at all times
  • Receive and unpackage the hardware deliveries
  • Securely store all hardware deliveries
  • Removal of packaging and waste materials
  • Perform Asset Inventory Management in accordance with Client’s instructions, including the use of Client’s inventory systems and compliance with processes
  • Build and deploy desktops, monitors and peripherals
  • Communicate with end-users in accordance with Client’s instructions
  • Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance with Client’s instructions, including the use of Client’s ticketing systems and processes
  • Support IT project manager, drive and facilitate Burberry retail store project such as new / relocation / renewal including fulfillment center.Adhere to existing migration approach and provide feedback and recommendations as appropriate
  • Project coordinate primarily manage multiple project schedule, vendor coordination, finance / budget / purchase order.
  • Not only for store project delivery support, this role will support office related potential projects with IT project manager.
  • Prepare the hardware being replaced for decommissioning and disposal in accordance with Client’s instructions

IT Skills & Experience:

  • Confident manner, customer focused attitude and strong communication skills
  • Experience in the Financial Services Industry is preferred
  • Previous experience with mass PC OS migration is preferred
  • A good understanding of various technologies including but not limited to TCPIP, Windows permission and management utilities
  • Comfortable working with users at all levels of seniority
  • Ability to make sound decisions following approved procedures in a fast-paced environment
  • Ability to effectively manage multiple tasks occurring simultaneously
  • Ability to work independently with little supervision
  • Strong problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer care skills
  • Ability to work well under pressure and to tight timescales
  • An understanding of ITIL Service Support and Delivery disciplines and methodologies

Experience in a similar role:

  • 3+ Years of experience
  • Bilingual language skills preferred (Korean(Native) / English(Intermediate or above))

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.kr@axiomtechnologies.com

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