IT Desktop Support Officer (Lincolnshire)- United Kingdom

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Description:

• • Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management
• • Windows Client Administration
• • Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• • Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance.
• • Identify, log, and resolve technical problems with software applications or network systems.
• • Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• • Where required, administer, and resolve issues with associated end-user workstation network software products.
• • Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
• • Expertise in supporting network devices and servers in business environments.
• • Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• • Explain and document technical issues in a clear way to technical teams, and business stakeholders.
• • Have a proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune, etc.
• • Develop in-depth technical knowledge and domain expertise within End User Computing technologies.
• • Proactive and passionate about the EUC world, with strong interpersonal skills and excellent time management skills
• • Strong capabilities in Windows 10 support, migration, and deployment.
• • If necessary, liaise with third-party support and PC equipment vendors.
• • Perform related duties consistent with the scope and intent of the position.
• • Hands-on Experience in End-to-end Desktop/Laptop life cycle management.
• • Experience and desire to work in a Global delivery environment.
• • Communication and Analytical skills

Personal Attributes:

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers
• Mobile devices

  Basic knowledge of:  

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least one of the following:

• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 5+ years of relevant experience.
• Freshers and IT Students are also welcome but with IT backgrounds.
• Ready to travel 12-18 Miles as per the requirement.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uk@axiomtechnologies.com