EUC Support Engineer – Adelaide, Australia

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Hands-on experience to provide technical assistance to end-users and support to local IT systems
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Excellent knowledge of MS Office tools installation & troubleshooting
• Knowledge of applications like Word, Excel, PowerPoint, Outlook, OneDrive, Teams
• Experience in using ticketing tool & resolving and responding to questions/requests/issues received via telephone, email, or ticketing tool meet defined SLA’s
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Role Responsibilities:

• Provide desktop support for Varian’s end-user base as part of the international IT Support organization
• Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
• Resolve Desktop application installation issues and ensure the application install is completed correctly
• Provide advanced troubleshooting, the research root cause of problems, lead problem resolution by planning, building, and rolling out solutions, escalate to other support groups and vendors’ support as necessary
• Be able to diagnose, analyze and solve complex personal computer hardware, software, and Microsoft Windows operating system problems and demonstrate excellent troubleshooting skills
• Develop, automate and implement operations best practices in the end-user computing space
• Collaborate effectively and closely with end-users, IT stakeholders, and business stakeholders
• Documents new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required Fondness for solutions that are simple, elegant, and effective
• Maintain password, data, and system security for the environment according to IT processes and standards

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PCLaptop hardware
• PCLaptop peripherals, including printers
• Mobile devices

  Basic knowledge of:  

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PCLaptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com