Full Time
Australia, Moruya, New South Wales
Posted 3 months ago

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Roles & Responsibilities:

  • Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met
  • Performing monthly Windows machine patching and application deployments using SCCM 2012
  • Microsoft server 2012 and 2016 administration. Active Directory skills and experience
  • Performing Server health checks and group policy administration
  • Provide support for MS Exchange Server 2013
  • SCCM Administration and Packaging Technology
  • Azure Active directory administration
  • Management of Konica Minolta printers via YSOFT and troubleshooting printer issues
  • Messaging and collaboration setups and troubleshooting
  • Timely and professional follow up on all calls, Quick identification, and control of high priority issues
  • Troubleshooting MS Office 2016 and Office 365 issues
  • O365 Mailbox, distribution list and shared mailbox creations
  • Troubleshooting outlook issue
  • Installing software’s and troubleshooting application related issues
  • Coordinating with vendors to troubleshoot issues 
  • Providing on call and on-site support
  • Manage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirement
  • Promptly responding to user issues via email, phone and in person
  • Re-imaging the laptops
  • Working on Windows 10, 8 and 7 machines and troubleshooting the issues
  • Microsoft System Center 2016 Virtual Machine Manager support and administration
  • Providing support for OneDrive, SharePoint, Microsoft Teams
  • Provide Tier 1 and Tier 2 support to customers. Develop, maintain, and manage relationships with customers
  • Strong Windows Server / Active Directory skills and experience (Win 2012 GPO, DNS, DHCP)
  • Good Hands on knowledge on Compliance and security pertaining to patching windows
  • Liaising with vendor for call and data plan. Updating enterprise user records on ERP tool.

IT Skills & Experience:

  • Knowledge on building Desktops, laptops.
  • Performing Software and Hardware IMAC. Troubleshooting Applications at L1.
  • Extensive knowledge of Mobile device setup, activation.
  • Email setup on mobile devices.
  • Knowledge of Remedy, SCCM and Workplace Analytics Tools

Experience in a similar role

  • 4+ years of relevant experience.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com

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