Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Job Roles & Responsibilities:
- Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met
- Performing monthly Windows machine patching and application deployments using SCCM 2012
- Microsoft server 2012 and 2016 administration. Active Directory skills and experience
- Performing Server health checks and group policy administration
- Provide support for MS Exchange Server 2013
- SCCM Administration and Packaging Technology
- Azure Active directory administration
- Management of Konica Minolta printers via YSOFT and troubleshooting printer issues
- Messaging and collaboration setups and troubleshooting
- Timely and professional follow up on all calls, Quick identification, and control of high priority issues
- Troubleshooting MS Office 2016 and Office 365 issues
- O365 Mailbox, distribution list and shared mailbox creations
- Troubleshooting outlook issue
- Installing software’s and troubleshooting application related issues
- Coordinating with vendors to troubleshoot issues
- Providing on call and on-site support
- Manage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirement
- Promptly responding to user issues via email, phone and in person
- Re-imaging the laptops
- Working on Windows 10, 8 and 7 machines and troubleshooting the issues
- Microsoft System Center 2016 Virtual Machine Manager support and administration
- Providing support for OneDrive, SharePoint, Microsoft Teams
- Provide Tier 1 and Tier 2 support to customers. Develop, maintain, and manage relationships with customers
- Strong Windows Server / Active Directory skills and experience (Win 2012 GPO, DNS, DHCP)
- Good Hands on knowledge on Compliance and security pertaining to patching windows
- Liaising with vendor for call and data plan. Updating enterprise user records on ERP tool.
IT Skills & Experience:
- Knowledge on building Desktops, laptops.
- Performing Software and Hardware IMAC. Troubleshooting Applications at L1.
- Extensive knowledge of Mobile device setup, activation.
- Email setup on mobile devices.
- Knowledge of Remedy, SCCM and Workplace Analytics Tools
Experience in a similar role
- 4+ years of relevant experience.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com