Full Time
London, United Kingdom
Posted 2 months ago

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates

Roles and Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Provide smart hand support whenever possible or ask for.
  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Troubleshooting Wired, Wireless and VPN Network Active Directory and Office applications.
  • Providing Desktop support to end users relating MS-Outlook, Application, Network/Local Printer, Backup, desktop/laptop troubleshooting and many more.
  • Installation and troubleshooting Desktop/Laptop’s Operating System.
  • Providing Application support to end user on applications.
  • Manage Data Backup of all users.
  • Handling escalated Issue and routed to next level for assistance.
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

IT Skills and Experience

  • An ITIL qualification is preferable but not essential. MCP certification would be desirable
  • Knowledge in ServiceNow tool would be desirable
  • Knowledge of Active Directory and DHCP, DNS.
  • Proven experience as a help desk technician or other customer support role (4+years of experience)
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English and excellent in communication skills
  • Customer-oriented and cool-tempered

Personal Attributes:

  • Excellent End-user computing skills.
  • Good knowledge of Infrastructure support.
  • Strong analytical and problem-solving capabilities
  • Well organized and extremely detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside of the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information

In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PCLaptop hardware
  • PCLaptop peripherals, including printers
  • Mobile devices

IT Qualifications

At least two of the following:

  • Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
  • ITIL qualification
  • MCP certification

Experience in a similar role

  • 3-4+ years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.ph@axiomtechnologies.com

Job Features

Job Category

Technical

Apply Online