Full Time
Hong Kong, Kowloon
Posted 5 days ago

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates

Job Roles & Responsibilities:

  • Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
  • Physically set up computers and software system installation
  • Perform basic hardware moves and changes
  • Record and manage all incidents and requests in the ticket-tracking system
  • Ensure timely resolution of issues by acquiring the necessary information to best measure the impact on the customer
  • Proactively inform management of trends, significant problems, and expected delays
  • Occasionally provide other IT-related support as required by the business (Holiday, off-hour, and BCP Support)
  • Test applications as required by the business before rollout
  • Documentation of products support and processes
  • Update and manage inventory on new incoming hardware orders
  • Communicate with vendors for incoming hardware orders and repairs

IT Skills & Experience:

  • Confident manner, customer-focused attitude, and strong communication skills
  • Experience in the Financial Services Industry is preferred
  • Previous experience with mass PC OS migration is preferred
  • A good understanding of various technologies including but not limited to TCPIP, Windows permission, and management utilities
  • Comfortable working with users at all levels of seniority
  • Ability to make sound decisions following approved procedures in a fast-paced environment
  • Ability to effectively manage multiple tasks occurring simultaneously
  • Ability to work independently with little supervision
  • Strong problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer care skills
  • Ability to work well under pressure and in tight timescales
  • An understanding of ITIL Service Support and Delivery disciplines and methodologies

Experience in a similar role:

  • 2+ Years of experience
  • Bilingual language skills preferred (English & Chinese/Cantonese)

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.hk@axiomtechnologies.com

Job Features

Job Category

Technical

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