Full Time
Chicago, United States of America
Posted 1 month ago

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Roles and Responsibilities:

  • Provide customer support for designated equipment
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Complete all administrative tasks associated with each call as documented in established policies and guidelines
  • Complete real-time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
  • Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
  • Report all time, mileage, and other requirements in an accurate and timely manner
  • Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
  • Other duties may be assigned to meet business needs
  • Additional requirements may exist if the offer of employment is extended

IT Skills and Experience

  • Windows 7 & 10, MS Office 2010/2013/2016/365
  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Ability to work overtime as required
  • Ability to drive long distances, and occasional overnight assignments within other geographies
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must be able to pass annual criminal and motor vehicle background
  • Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
  • Must own a basic repair tool kit

In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PCLaptop hardware
  • PCLaptop peripherals, including printers
  • Mobile devices

IT Qualifications

At least two of the following:

  • Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
  • ITIL qualification
  • MCP certification

Experience in a similar role

  • 1-3 years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com

Job Features

Job Category

Technical

Apply Online

A valid email address is required.
A valid phone number is required.