Full Time
Manila, Marikina City, Philippines
Posted 5 months ago

Axiom Technologies is an Australia based entity with the history of providing Managed IT solutions to medium to large scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates

Job Roles & Responsibilities:

  • Ability to handle 15 to 20 member OSS team.
  • Monitor the team attendance, their regular presence at the desk.
  • Managing & approving team member’s leaves.
  • Control/Manage Client contractual SLA’s.
  • Periodic review meeting & team meeting with the Desktop Support Engineer team
  • Single point of local contact to understand team queries/issues and address them.
  • Handling customer escalations, delivery/operational issues, addressing customer concerns etc. will be the core responsibility.
  • Troubleshoot all sorts of Desktop/PC issues
  • Daily floor-walk to attend user queries
  • Perform and drive Daily Meeting room checks, consolidate and share the daily report to the client
  • Troubleshoot Email and Exchange issue
  • Design and implement new Servers
  • Resolving Networking issues
  • Update knowledge base articles ongoing
  • Train new staff members on process and technical documentation
  • Set up new starter desks within agreed SLA
  • Daily reporting to customer
  • Meets with clients to assess asset status, needs, risks, goals and progress.
  • Manages client assets onsite and maintain the report  

Skills/Experience required:

  • Full understanding of MS OS Range
  • Full understanding of setting up VPN and firewalls
  • Advanced Group Policy and implementation knowledge
  • Good experience with Microsoft Products
  • Fully knowledge base of MS Exchange, AD and DC
  • At least 3 years’ experience in team leading of Desktop Support role
  • Microsoft Exchange and Office 365 Exchange Online
  • Windows 2012/2016 experience highly desirable
  • Strong skills with Windows 7/10 in a business environment
  • Active Directory
  • Office 2010/2016
  • Solid skill set with desktop PC hardware
  • Full understanding of setting up VPN and firewalls
  • Advanced Group Policy and implementation knowledge
  • Knowledge on Video Conferencing Support.
  • Should have sound knowledge on SLA calculations and ticket auditing

In-depth knowledge of:

  • Windows OS (Windows 7 & 10)
  • Microsoft Office & Office 365 applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
  • Mobile devices

Basic knowledge of:

  • Active Directory
  • Exchange
  • Apple OS
  • SCCM

Experience in a similar role:

  • 5+ Years of experience

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.ph@axiomtechnologies.com

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