Casual, Full Time
Australia, New South Wales, Sydney
Posted 2 weeks ago

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Description:

  • Specialized Batch Admin role for support
  • Responsible to perform ESP agent installation / trouble shooting
  • Responsible for working with Architects, Vendors, and Operations team for the Patch implementation
  • CA ESP Administrator is to provide the Batch Operations, Scheduling, and administration support.
  • CA ESP knowledge is required to manage the ESP tool and provide the platform support
  • To do production support activities for Banking domain based on CA ESP
  • Access provisioning to ESP
  • Day to Day Scheduler Administration
  • Implement the ESP Platform fixes supplied by Vendor
  • Identify and investigate capacity and performance related issues 
  • Implement proposed change that can potentially reduce cost or improve performance
  • Perform root cause analysis to the identified problem records and identify permanent resolution to prevent incident recurrence.
  • Monitor SNOW/Remedy queue for day-to-day issues.
  • Doing Problem management activities
  • Doing Incident management, managing P1/P2/P3/P4 outages and issues.
  • Need to get involve in change management activities for ensuring production system are working as expected post changes

IT Skills & Experience:

  • Strong knowledge in CA ESP Batch Scheduling tool
  • Experience in Installation of new ESP Agents / troubleshooting. 
  • Experience in scheduler client installation
  • Level 3 Application Support Analyst experience
  • Batch Management understanding and scheduling expertise using Control-M V-9 and above.

Experience in a similar role:

  • 4+ years of relevant experience.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com

Job Features

Job Category

Technical

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