AS3 Position Description

Axiom Technologies Australia is a Melbourne based entity with the history of providing Managed IT solutions to Small – Medium scale businesses across the country. Please visit our website for more information about what we do by visiting www.axiomtechnologies.com.

Axiom Technologies is an Equal Opportunity Employer and encourages applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates.

About the role

Opportunity to work for leading global organisations specialising in security products and services across information technology. We are seeking an experienced Network Engineer to independently take the ownership of Project planning, Scheduling and Daily Reporting. You will have proven experience driving business outcomes using the most up to date technologies and be comfortable working with technical and business customers.

IT Skills and Experience


In-depth knowledge of:
  • Degree preferred however professional experience will be considered in lieu of a degree
  • Extensive knowledge on Microsoft Windows XP, 7, 8.1, and 10 desktop repair
  • Sonicwall experience configuring and troubleshooting network flow
  • Ability to troubleshoot server and hardware issues in a timely manner with minimal assistance
  • Excellent knowledge of personal computers, networks, operating systems and hardware
  • Requires analytical and problem-solving skills to analyze data, do research, diagnose and solve problems
  • Demonstrated ability to work effectively with others, particularly in teams
  • Ability to handle stressful and/or difficult personal interactions appropriately
  • Ability to understand business impact and prioritize issues and projects accordingly.
  • Adaptable with an ability to thrive in a dynamic environment
Key Competency – Customer Focus

  • Meets customer service standards
  • Deals promptly with all customer enquiries/requests
  • Takes care when communicating with the customer checking information is understood and they have what they require
  • Remains calm and patient in the face of difficult situations
  • Selects appropriate information for the customer and continually seeks to improve communication channels
Key Competency – Team Player

  • Willingly cooperates
  • Responds positively to requests for information and help
  • Understands how their own behaviour impacts the work of the team and service provided to the customer
  • Puts in extra effort to meet team objectives when necessary
  • Responds positively when asked to work within a team
  • Identifies and takes into account the impact on other areas of own decisions or requests from the team
  • Shares knowledge, experience and information which may be useful or of interest to others
  • Contributes ideas to the team and supports the ideas of others
Key Competency – Customer Focus

  • Seeks information about the real/underlying needs of the customers beyond those initially expressed and matches these to available products and services
  • Takes proactive steps to exceed customer expectations and add value – without unnecessarily hindering or putting pressure on self or Team’s area of work
  • Seeks customer feedback and acts on it
Key Competency – Analytical Approach (Problem Solving)

Systematic:
  • Systematically analyses the pros and cons of an issue and supporting data
  • Grasps a problem quickly in its totality and identifies trends and patterns by assimilating relevant information
  • Weighs up options using the available data
  • Seeks out and uses factual data when available
  • Identifies ‘if -> then’ relationships
  • Relates and compares data from different sources

Experience in a similar role


2 – 5  Years

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